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常见问题

FAQ

How to find manual customer service to solve the problem?

For manual customer service, please dial 010-65369483

Can I cancel and refund the subscription of electronic newspapers and periodicals?

If you have successfully subscribed to the electronic newspaper, cancellation and refund are not supported.

How to invoice subscriptions?

The global times will issue you an ordinary VAT invoice.

I've paid for my subscription, but I still can't see it?

Please try the following methods in turn:

1) Log out of the account and log in again

Please try to log out of your account and log in again to see if the problem has been solved.

2) Check whether the account numbers are consistent

Please confirm that the account you logged in when browsing is consistent with the account you logged in when paying and purchasing. If it is inconsistent, you cannot browse the charging content.

3) Confirm whether the subscription has expired.

4) Confirm whether the subscription permissions match.

4. How to make institutional subscription or group purchase?

You can register information and leave a message in "group subscription" in digital subscription. At that time, our staff will take the initiative to contact you; You can also directly call our service hotline for consultation.


What are the advantages of electronic newspaper subscription over traditional paper newspaper subscription?

Electronic newspapers have stronger timeliness, more green and environmental protection, and are more conducive to preservation and reference.

Can I subscribe to paper newspapers? How to subscribe?

Print newspapers are only issued in Chinese mainland. You can purchase the WeChat code shopping mall by scanning the two-dimensional code through the "print subscription" interface that subscribes to the front page.